This book is about how to go beyond just serving your customers. It is about how to engage every customer and create memorable experiences. All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give you practical and relevant information that you can apply immediately.

• 7 Principles to Fully Engage your Customers
• How to Identify and Use Service Touchpoints
• The Power of the Double-Platinum Rule
• How to Hire & Engage a World-Class Team

Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.

"Bryan Williams' insight and passion for service is undeniable. But the value lies in his ability to provide a clear roadmap for organizations to move toward providing world-class service on a consistent basis. You can talk about customer service all day long. Bryan helps to make it happen."

Susan Miller
Director, Cunningham Sales Institute
Cunningham Center for Leadership Development
Columbus State University

Email: info@engagemenow.com