"I am thankful for knowing EngageMe. It really opens my pupils' heart that service is not about what we want to give; it's about what customer wants; that as a hotelier, we have to be able to focus on details, read customers' minds to know what they want and adjust our service accordingly."
Tedi Irawan
Hotel Training Manager
The Park Lane, Jakarta
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Since we launched the EngageMe™ DVD and Poster in 2007, we have received numerous requests to develop a training course to go along with the best-selling EngageMe™ products. Over the past year, we have been hard at work developing the 7 Principles of EngageMe™!
We will also include:
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Use the 7 Principles of EngageMe™ to train on your schedule…for as often as you like. You can also inquire about us facilitating a train-the-trainer session for your training team at your location.
Click here to download the course description.
Price: $550.00
"The materials I have received from Bryan Williams have been a great asset to my training program at CSI. I am responsible for the instruction of guest services for the security professional and the program from Bryan Williams has put the subject of customer service in a new and meaningful perspective. Thank you Bryan!"
Tonya L. Thurston
Instructor- Guest Services Specialist
California Security Institute
"Our whole team had so much fun! We utilized the worksheets from your website as 'pre-class' homework. The fun part was having the teams work on flip charts to come up with OUR Double Platinum Rules! What great ideas the massage therapists and our customer service representatives have. It was fun to see everyone take ownership of ideas and contribute. At the end of the class we did 30 second skits that I called:
HOW NOT TO.... and each team had one of the 7 principles and had to present a funny skit on 'how not to be eager to serve', how not to be inclusive, etc! Thank YOU for putting this program together. I personally know 'how' to give great customer service, but what I never knew was 'how to teach others' to give great customer service...and now I do thanks to the 7 Principles of EngageMe!"
Michele Merhib, CMT and founder of Elements Therapeutic Massage Franchise
Email: info@engagemenow.com